Procedure to Dispute Billing Errors

Please notify us if you think your bill is inaccurate. Written disputes should be mailed to the address listed on the front of your bill. If you are writing to us, please include:

  • Your name and account number
  • The charge you feel may be inaccurate
  • An explanation of why you believe the bill is in error

After we received your written concerns, we will:

  • Acknowledge receipt of your letter within 30 days
  • Suspend all formal collection attempts until we have responded to your concern
  • Provide you with a final response or explain the delay within 60 days of receipt
  • Make appropriate correction when an error is verified

If you wish to discuss your concerns with an account representative, we invite you to call Patient Accounting at 707-257-4095 or any of the phone numbers listed on the front of your bill.